For CFOs of growing companies in Europe

How to measure ROI on AI and data spend

Compare what each data or AI investment costs per year with what it returns: work it replaced, revenue it added, risk it reduced or decisions it improved. Every return needs evidence rather than assumption, and where none can be shown, it is a candidate to stop.

Free. Two questions you can answer from memory: what you cut, and what you've added since.

This year's budget decisions

Illustration

Started

  • AI assistant licences
  • Two data hires
  • A second BI tool
  • Cloud warehouse upgrade

Stopped

Most budgets have a column for starting things. Almost none has an owner for the other one.

Stopping needs an owner

Most companies have an owner and a process for starting things: a budget line, an approval, a kick-off. I keep seeing almost none for stopping them, so tools, hires and data work carry on after the reason for them has gone.

My view is that data, and the spend around it, is company capital, not a cost centre parked under technology. Capital gets reviewed, and some of it gets withdrawn. I make that withdrawal as legitimate as the original approval, with a euro figure beside each decision.

The work ends in decisions made. You get a list of what to stop, change, keep or start, and I stay until the first cancellations are made. Then I leave.

The idea in 67 seconds

Captions on. Nothing loads until you press play.

Most companies have a process for starting things. Almost none has one for stopping them.

Lior Barak

AI and data spend questions CFOs ask

If two of these came up in your last budget meeting, the invoices aren't where the problem is.

How do I measure ROI on the AI tools we approved?

Ask each owner what the tool replaced, added or protected, and put a euro figure on it. Lower risk and faster decisions count too, if the owner can show the evidence. If no return can be shown by the next renewal, stop it.

We hired people to clear the backlog. Why is it still there?

New hires inherit the maintenance and ad-hoc requests that fill the week, so the backlog doesn't shrink. Measure how much of the current team's week goes on keeping old work running before you approve the next hire. Fix that share first, then hire.

Why does SaaS spend creep back after we cut it?

Because a cut removes the tool, not the demand behind it. The work moves to people, spreadsheets or a new subscription. Keep the saving where nothing replaced it, and stop the replacement where something did.

What are the hidden costs of poor data quality?

The hours spent checking and rebuilding numbers nobody trusts, plus decisions that wait. In one company a finance report was rebuilt by hand every Friday, checked twice, and decisions waited two days. Fix the source of the mistrust, then stop the rebuild.

Want the answer for your company?

Run the 2-question CFO check

What are the hidden costs of data and AI spend?

In one e-commerce company, the finance report was rebuilt by hand every Friday. Numbers were checked twice before anyone trusted them. Decisions waited two days for an answer.

None of it appeared on an invoice. I keep seeing the same thing: the cost sits in people's time, not in the ledger. Priced at their own payroll rates and cloud bills, it came to €930,000 a year.

One e-commerce company, one year

  • Licenceson the invoice
  • Cloud and warehouseon the invoice
  • Data team salarieson the invoice
  • Finance report rebuilt every Fridaynot on it
  • Numbers checked twicenot on it
  • Decisions waiting two daysnot on it
What the hidden lines added up to€930,000 a year
€930,000
a year of business capacity consumed by workarounds
€611,000
of it leaving the business entirely: hours, unused tools and preventable errors
3 weeks
to measure it, with the first cancellations made before the engagement ended

From a client engagement. Anonymised.

How the number is built

FTE Debt

Hours lost to workarounds

The hours other teams lose working around data, multiplied by their fully loaded hourly cost, gives a monthly euro figure.

PCU-V

Monthly cost of each data product

What each product costs per month to keep alive: infrastructure, plus the incidents, support and changes that take people's time.

CDSI

Share of the team's capacity lost to upkeep

How much of the data team's time goes on maintenance, incidents and ad-hoc work instead of new work.

How do I get a number for my company?

  1. 01

    The CFO check

    Free · 2 minutes

    Two questions, no lookups. You get a net position: whether last year's cuts are still savings.

    Run the check
  2. 02

    The workshop: What should we stop paying for?

    €1,200 · no invoice if it wasn't useful

    We test what the free check can't see: whether the saving held, who absorbed the work, and whether people still trust the numbers. The fee is credited in full to the audit.

    See the workshop →
  3. 03

    The Data Capital Audit

    3 weeks

    Where the money and people's time go, with a list of what to stop, change, keep or start, each with a euro figure. I stay until the first cancellations are made, then I leave.

    Offered after the workshop

Lior Barak speaking with a microphone at App Growth Summit BerlinCover of the book What Data Really Costs

Who you'd be working with

I'm Lior Barak. I spent fifteen years inside data organisations, including Zalando and idealo, deciding what to build, what to keep and what to shut down. I wrote What Data Really Costs, a business fable about the money and time a company loses without seeing it.

About Lior →

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